Waste Disposal Bromley Privacy Policy

This Privacy Policy explains how Waste Disposal Bromley collects, uses, stores and shares personal data relating to our customers and prospective customers. It applies to all Waste Disposal Bromley customers and service users within our operating area, including Bromley and surrounding districts, whether you contact us online, by telephone, in writing or in person.

We are committed to processing your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy sets out the types of information we collect, the lawful bases on which we use it, how long we keep it, which third parties process it on our behalf, and the rights you have in respect of your personal data.

Who We Are

Waste Disposal Bromley is a waste collection and disposal service provider operating in the Bromley area. For the purposes of data protection law, Waste Disposal Bromley is the data controller of the personal data described in this Privacy Policy. This means we decide how and why your personal information is used and are responsible for ensuring it is handled lawfully and securely.

Personal Data We Collect

We collect different types of personal data depending on how you engage with us and the services you request. The data we may collect includes:

Contact details such as your name, address, email address and telephone number so that we can identify you, provide quotations and deliver our waste disposal services.

Service and account information such as details of the services you have requested, property access instructions relevant to collection, records of communications with you, and any preferences you tell us about, for example preferred collection dates or contact methods.

Payment and transaction information such as payment method, billing address, details of invoices issued, records of payments received and refunds processed. We do not store full card details; where card payments are taken, these are processed securely by our payment service provider.

Technical and usage information such as information about how you contact us online, including device type, approximate location, and communication logs. This is used to maintain and improve our services and for security and fraud prevention.

Any other information you choose to provide when you contact us, for example information regarding special collection requirements, accessibility needs or feedback about our service.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our waste disposal services, including taking bookings, arranging collections, issuing confirmations, and responding to queries or complaints.

To prepare quotations, manage contracts and maintain accurate records of the services we provide to you and any related correspondence.

To process payments, issue invoices and receipts, manage debt recovery where necessary and keep appropriate financial and accounting records.

To communicate with you about our services, including sending important service messages such as changes to collection times, access issues and updates to our terms or this Privacy Policy.

To manage and improve our operations, customer service and website, monitor service performance, and train staff.

To meet our legal and regulatory obligations, including health and safety, environmental and tax requirements, and to cooperate with law enforcement or regulatory authorities where required.

To protect our business, our staff and our customers, for example by preventing fraud, misuse of services or unauthorised access to systems and premises.

Lawful Basis For Processing

We only process your personal data when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:

Contract: We process your personal data when it is necessary to enter into or perform a contract with you, including taking steps at your request before you enter into a contract. This covers tasks such as setting up your account, managing your bookings and providing waste disposal services.

Legal obligation: We process your personal data when we are required to do so by law, for example for tax, accounting, environmental and health and safety purposes, or to comply with lawful requests from public authorities.

Legitimate interests: We process your personal data where it is necessary for our legitimate business interests and these interests are not overridden by your rights and freedoms. This includes using data to manage and improve our services, maintain security, prevent fraud, train staff and handle customer enquiries.

Consent: In some limited cases, we may rely on your consent, for example where we send you certain types of optional marketing communications. Where we rely on consent, you may withdraw it at any time by contacting us using the details provided in this Privacy Policy.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy, including any legal, accounting or reporting requirements. The specific retention period will depend on the type of information and the reasons we collected it.

In general, customer account and service records are retained for as long as you are a customer and for a period afterwards to deal with any queries, disputes or legal claims. Financial records, including invoices and payment details, are retained for the period required by applicable tax and accounting laws.

Where we no longer need personal data, we will securely delete it or anonymise it so that it can no longer be associated with you. We may use anonymised data for statistical or analytical purposes without further notice to you.

Data Processors And Third Parties

We sometimes share your personal data with trusted third parties who act as data processors on our behalf. These processors only use your data in accordance with our instructions and for the purposes we specify, and they are required to keep it secure.

Examples of third party processors we may use include payment service providers who process card or electronic payments, IT and cloud service providers who host our systems and data, and customer relationship management providers who help us manage bookings and communications.

We may also share your personal data with other organisations in the following circumstances: where we are required to do so by law or by a public authority, where it is necessary to protect our legal rights or the safety of our staff and customers, or in connection with a business reorganisation where the relevant part of our business is transferred to another entity. In such cases, we will ensure that any sharing of data is lawful and limited to what is necessary.

International Data Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, or store data in another country, we take steps to ensure that your personal data receives an equivalent level of protection. This may include using standard contractual clauses approved by the relevant authorities or relying on other appropriate safeguards permitted by data protection law.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to the personal data we hold about you. These include:

The right of access: You have the right to obtain confirmation as to whether we process your personal data and, if we do, to receive a copy of that data along with certain information about how we use it.

The right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

The right to erasure: In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you withdraw consent and we have no other lawful basis for processing.

The right to restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to our use of it.

The right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including profiling based on those interests. You also have the right to object at any time to the use of your personal data for direct marketing.

The right to data portability: In certain situations, you have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format and to request that we transfer it to another controller where this is technically feasible.

You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with the law. We encourage you to contact us first so we can try to resolve your concerns directly.

How To Contact Us

If you have any questions about this Privacy Policy, how we handle your personal data, or if you wish to exercise any of your data protection rights, you can contact Waste Disposal Bromley using the contact details provided on our main customer communications and service documents.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will apply from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.